GENERAL QUESTIONS

  • What is CBD, exactly?

    ANSWER

    CBD, one of the 104 different cannabinoids found in cannabis plants, is the abbreviation for cannabidiol and interacts with the body via its endocannabinoid system. While THC, which is closely related to CBD, is psychoactive and causes a so-called ‘high’, CBD does not.

    The body itself also produces cannabinoids using its so-called endocannabinoid system. This system is involved in many physical processes such as regulating appetite, energy, metabolism, and sleep. Furthermore, endocannabinoids also play a role in a variety of psychological processes.

    The marijuana plant contains over 60 substances, the two most important ones being CBD (cannabidiol) and THC (tetrahydrocannabinol).

    THC is a psychoactive substance that that makes users feel ‘high’ when consuming cannabis. CBD, however, does not have these effects, which is the reason why recreational users often choose THC oil rather than CBD oil.

    THC remains federally illegal in the United States, despite the fact that some states (California, Oregon, Washington etc) have legalized it on a state laws basis. Since LUFF Brands CBD products contains less than 0.03% of THC, it is federally legal in the United States, most European countries, and may be freely traded and used.

  • What’s the difference between THC and CBD?

    ANSWER

    The cannabis plant contains over 60 substances, the two most prominent ones being CBD (cannabidiol) and THC (tetrahydrocannabinol).

    THC is a psychoactive substance that that makes users feel ‘high’ when consuming cannabis. CBD, however, does not have these effects, which is the reason why recreational users often choose THC oil rather than CBD.

  • What do I absolutely need to know about CBD?

    ANSWER

    Start with these 5 facts:

    1. CBD does not get you “high” (CBD is non-intoxicating)
    2. CBD is derived from hemp or cannabis plants
    3. CBD Is being studied for potential anti-seizure and anti-inflammatory properties
    4. CBD indirectly interacts with CB1 and CB2 cannabinoid receptors
    5. CBD is legal to buy and own in all 50 states

  • Is CBD legal in the United States?

    ANSWER

    Absolutely. CBD oil is 100% legal in the United States, and most European countries. There remains some uncertainty as to its legality, however, as CBD oil is often confused with cannabis oil. While these products are similar, they differ to such an extent that the former has been legalized whereas the latter has not. Cannabis oil, often called THC oil, contains THC, while CBD does not. THC is a psychoactive compound often used for recreational purposes due to its euphoric effects often called a “high”. As this compound is illegal in most countries, so is any product containing it.

  • What does CBD do?

    ANSWER

    Although the two are related, CBD – unlike THC – is a non-psychoactive compound that does not result in a “high”. THC oil is usually either absorbed by the stomach or through the mucosal lining of the mouth and subsequently metabolized, resulting in a ‘high’ feeling due to its psychoactive properties and influence on the central nervous system.

  • Does CBD affect your driving or motor skills?

    ANSWER

    LUFF Brands CBD products do not contain more than 0.05% THC by law, which is a negligible amount. Regular usage of CBD will not influence one’s ability to drive and may therefore safely be used.

  • Is CBD addictive?

    ANSWER

    CBD causes no psychological or physiological dependence.

  • What is the best way to store LUFF Brands’ Products?

    ANSWER

    As long as the CBD oil is kept in a cool, dark place such as a refrigerator, cupboard, or cellar it has a minimum shelf life of one year. CBD oil is best consumed at room temperature.

  • Does CBD need to be kept refrigerated?

    ANSWER

    This is entirely optional. LUFF Brands’ products can be kept at room temperature, and their packaging indicates they are best kept in cool, dark places such as cellars or cupboards. All products are perfectly suitable for refrigeration, however, and some users actually prefer chilled CBD oil.

  • Why is CBD expensive?

    ANSWER

    CBD products can be expensive, but they don’t have to be. At LUFF Brands, all our CBD products are made from carefully selected, high-quality, hand crafted and grown plants. After the initial growing period, the flowers of these plants are removed using special equipment. The CBD is then extracted , all of which take place within hours of harvesting the plants to guarantee a fresh, pure, and reliable product. Because it’s so labor-intensive, and plants only produce a relatively small amount of pure CBD, these products are not cheap. That said, LUFF Brand’s products typically are 40% cheaper than competitive products.

  • Does my insurance cover CBD products?

    ANSWER

    There is no unequivocal answer to this question. Generally, most health insurance companies do not currently cover CBD products. That being said, more and more of our customers have stated they managed to accomplish this. Once it becomes clear which health insurance companies do consistently cover CBD products, we will immediately make this information known and state it on our website.

USAGE & DOSAGE

  • What is the best way to consume CBD?

    ANSWER

    Always read and follow the usage guidelines on the product label of LUFF products. We recommend sublingual application of the CBD oil and swallowing the tincture after approximately 30 seconds. However, some people may prefer to mix the tincture with either juice or food. Our CBD capsules are completely odorless and tasteless, so you can consume as you wish. LUFF’s gummies are delicious bite sized treats, which can be enjoyed as part of your daily routine. Our creams should be applied topically as suggested on the label.

  • Can I combine medication or pharmaceuticals with CBD?

    ANSWER

    We are not authorized to provide medical advice. Should you have any questions pertaining to medicine use and CBD, we recommend consulting a GP or pharmacist.

  • Can I develop a tolerance to CBD?

    ANSWER

    It may very well be possible users may build up a tolerance to CBD after a while. This may easily be remedied, however, by not consuming any CBD for a week. Doing so will halt the tolerance build-up and allow you to consume CBD just as before.

  • Can CBD oil make me experience a “high”?

    ANSWER

    You cannot get high or stoned if you take any of our CBD products.

  • What is the maximum dose?

    ANSWER

    Cannabidiol and other cannabinoids are known to be non-toxic. It is therefore not possible to overdose on CBD, and you can safely take as much or as little CBD as you want. While CBD can be taken as needed, we recommend to start with one drop twice a day. By starting off with a small dose, you can gradually increase it until the desired effects have been reached and you have determined your ideal dosage.

PRE & POST PURCHASE

  • What is your return policy?

    ANSWER

    We invite you to check out our Terms of Purchase & Refunds page. In short:

    Return Policy:
    You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund (excluding shipping charges).

    Return Processing:
    In order to return a product, you must contact us by CLICKING HERE and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

  • What is my product is damaged?

    ANSWER

    If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.

  • Can I exchange my products?

    ANSWER

    You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.

  • How can I pay for my item?

    ANSWER

    Payments can be made using any major credit cards such as Visa, Mastercard and Maestro. Should you have any more questions pertaining to payment methods or the status of your order, please don’t hesitate and send a message to us on our Contact Page.